Shipping & Delivery Policy

At Paddock Mart, we partner with global manufacturers and premium shipping lines to bring you high-quality products at the best possible prices. Below is everything you need to know about how we ship, track, and deliver your packages.

1. Shipping Rates & Destinations

We are proud to offer international shipping to our customers.

• Standard Shipping: [e.g., Free worldwide shipping on all orders / Free shipping on orders over $50, otherwise $4.99].

• Insured Shipping: [e.g., $2.99 – Includes priority processing and protection against lost or damaged packages].

Please note: We ship to most countries worldwide. If we cannot ship to your location, we will contact you immediately and issue a full refund.

2. Order Processing Time

• Once your payment is authorized and verified, your order goes into our automated processing system.

• Processing Time: It typically takes 1 to 3 business days to package, quality-check, and dispatch your items from our partner warehouses.

• You will receive a notification email with your tracking number as soon as your package ships.

3. Estimated Delivery Times

Because we ship directly from our specialized suppliers to keep costs low, shipping times can vary depending on your location:

Please note: These are estimated delivery times. Factors such as customs clearance, local postal delays, or extreme weather conditions can occasionally impact delivery times.

4. Tracking Your Order

We believe in 100% transparency. Every order we ship comes with an end-to-end tracking number.

• Once your order ships, you will receive an email containing your tracking link.

• Please allow 2 to 5 business days for the tracking information to update on the carrier's system after dispatch.

• You can track your package directly on our website’s tracking page or via global tracking platforms like 17track.net.

5. Multiple Packages

If you ordered multiple different items, they may be shipped in separate packages depending on which warehouse they are sourced from.

• If this happens, you will receive separate tracking numbers for each package.

• Don't worry if one package arrives before the other; the rest of your order is safely on its way!

6. Customs, Duties & Taxes

Our packages are shipped with standard delivery lines, which usually avoid import duties. However:

• Paddock Mart is not responsible for any customs fees, import duties, or local taxes applied to your package upon arrival in your country.

• Any fees imposed during or after shipping are the sole responsibility of the customer.

Need Assistance?

If your order hasn’t arrived within our estimated delivery window, or if you have any questions about your shipment, our support team is ready to assist you:

• Email: italohenriquelc25@gmail.com

• Response Time: We respond to all shipping inquiries within 24 hours.

Return & Refund Policy

At Paddock Mart, your satisfaction is our absolute priority. We want you to shop with complete peace of mind, knowing that we’ve got your back if anything doesn't go as planned.

Please read our policy below to understand how we handle returns, damages, and refunds.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong product, we will make it right immediately. You do not need to worry about returning the damaged item to us.

• What we will do: We will send you a brand-new replacement free of charge or issue a full refund—whichever you prefer.

• Timeframe: You must contact us within 30 days of receiving your order.

• What we need from you: Simply send an email to italohenriquelc25@gmail.com with:

  1. Your Order Number.

  2. A clear photo or a short video showing the damage, defect, or the incorrect item received.

2. Order Cancellations & Address Changes

• Cancellations: Because we use an automated system to process and ship your orders as quickly as possible, we can only cancel or modify an order within 2 hours of it being placed.

• Address Errors: Please double-check your shipping address at checkout. We cannot issue refunds or replacements if the package is undeliverable due to an incorrect or incomplete address provided by the customer.

3. "Change of Mind" Returns (Buyer's Remorse)

We want you to love what you ordered! However, because we source our products directly from global manufacturers to offer you the best possible prices, we cannot accept returns or offer refunds for "change of mind," size mistakes, or buyer's remorse.

4. Lost or Missing Packages

All of our shipments include end-to-end tracking.

• If your tracking information states that your package was delivered, but you have not received it, please check with your local post office and neighbors first.

• If the package is officially declared lost in transit by the carrier (i.e., the tracking status has not updated for more than 20 business days), we will ship a free replacement or issue a full refund.

5. How Refunds Are Processed

Once your refund is approved, it will be processed automatically back to your original payment method.

• Credit/Debit Card: Please allow 5 to 10 business days for the refund to reflect on your bank statement (this depends entirely on your financial institution).

• PayPal: Refunds are usually visible in your PayPal balance within 24 to 48 hours.

Have Questions? We're Here to Help!

If you have any doubts about your order, tracking, or our policy, please reach out to our dedicated support team. We reply to all inquiries within 24 hours!

• Email: italohenriquelc25@gmail.com

• Contact: +55 31 997283045

• Business Hours: Monday to Friday, 9 AM – 5 PM EST